On 18 January Sony Europe announced the availability for download of operation manuals for the majority of its broadcast and professional products launched since 1997. Listening to customer requests for information, Sony has responded by up-loading more than 2,500 pdf files onto www.sonybiz.net, its website for broadcast, professional and business
customers. The manuals, in multiple languages, are freely accessible for
download following registration on the website.
The manuals, covering 1,780 different models, are accessible either from the relevant product information page for current models or by searching for the required product in the support section of the site. This approach allows manuals for both current and older, discontinued products to be accessed. In the broadcast industry where equipment is often hired, on-line access to manuals is most useful for customers, especially when out on location.
“Value-added content such as free access to Sony operation manuals is particularly important for pre-sales, giving potential customers the opportunity to immerse themselves in the products capabilities before committing to purchase,” commented Andy Harding, Senior Manager eBusiness Solutions, Sony Professional Solutions Europe.