BBC adopts revolutionary speech recognition system

It’s not exactly broadcasting, but many larger broadcasters and companies should find it interesting.

20,000 BBC staff in London no longer have to key in numbers on their phones, they just have to say the name of the person they want to talk to. Telephonetics has set up one of their ContactPortal systems at the BBC’s Television Centre, and the “advanced telephony speech
recognition business solution” should soon be available to BBC staff nationwide.

ContactPortal’s 98% accuracy on speech recognition and its ease of use and scalability has impressed BBc management. Feedback from staff so far has been excellent, with employees enjoying improved communications

Viacom cuts back

Viacom, the world’s largest media group, has cut back its estimates for the full year. The group says that national advertising in the US is strong, but local advertising is not up to expectations.

The New York-based company,owner of CBS and MTV, now expects single digit growth in revenues and operating income for the full year.

But Viacom still hopes for record revenues, operating income and earnings per share as well as strong growth during 2004, when it hopes to gain from the improved US economy, presidential election advertising and Super Bowl ads.

Ball definitely rolling

Tony Ball, CEO of the UK’s BSkyB, has said that he will certainly go as soon as a successor can be found. He expects that this will be long before the end of his contract next May.

Will the successor be young James Murdoch, currently running STAR TV in Asia? A nomination committee chaired by Lord St John of Fawsley, a non-executive director, will immediately initiate a search for a successor to Mr Ball. And will Rupert Murdoch remain as BSkyB chairman?

In the meantime Tony Ball has signed an agreement that will prevent him working for any other UK television company in the UK. He is expected to become a consultant for News Corporation, perhaps advising on plans for DirecTV in the United States, Sky Italia and developing News Corp’s satellite business in Latin America.

Reuters is leaving home

Reuters, the electronic information group, is to move out of its historic headquarters in Fleet Street.

The company which is undertaking a $700 million cost-saving programme. It will be the last famous media name to quit Fleet Street over the past 20 years, and it is likely that Reuters will move its offices to Wapping, the home of its UK operations, or to Canary Wharf in the Docklands.

The decision to move follows a lengthy financial review of Reuters’ property portfolio, which saw the transfer of its US operations to a new headquarters on Broadway, in Manhattan, two years ago.

The removal can be seen as part of a far-reaching modernisation plan. Reuters had been expected to streamline its property portfolio under a three-year overhaul, prompted by a sharp decline in financial services and volatile demand for desk-top terminals.

BBC, CNN ranked high by European Opinion Leaders

In the 2003 survey if opinion leaders in Europe, BBC World and CNN come out tops, with Euronews, Bloomberg and AIB member CNBC also ranking well.

BBC World came in at number one for authority and relevance, being watched each day by more than 20% of Europe’s opinion leaders, while 35.2% tune into the channel each week. This is more than the number viewing Euronews (31.5%), and double the combined audience of the two business news channels Bloomberg and CNBC (14.2% aggregate).

While CNN remains the market leader in terms of overall viewership (49.6% weekly reach), BBC World scored the highest marks on two key qualitative measures, with 19% of Europe’s opinion leaders considering BBC World authoritative, compared with only 12% for CNN, and 4% for Euronews.

CNBC Europe scores well for being up-to-the-minute, and Bloomberg is noted for keeping viewers informed.

Innovative global online radio network launches

InterWorld Radio is capitalising on the growth of urban radio stations worldwide with the launch of its brand new website – www.interworldradio.net.

Any radio station that signs up to InterWorld Radio (IWR) via its website joins an emerging network of radio stations around the world finding new ways to cover topical, global issues for local audiences. Stations have the opportunity to find out what other stations are doing through interviews uploaded onto the site, through monthly emailed newsletters and by contacting each other directly.

“We’ve been working with stations for a couple of years now and our new website has been designed based on the feedback they’ve given us,” says InterWorld Radio director, Francesca Silvani.

“Audio files are now easier to download,” she explains,” and each programme comes with a full transcript, links to useful resources, and ideas on how to use them to set up studio discussions and phone-ins.”